Bank robs customer: a cautionary tale
Big Business
Americans spend billions of dollars in bank fees every year, and at least one customer, Judith Tremblay, is a little irritated about it. She has good reason. She's been stewing over and trying to fix what she feels is an injustice for over a year now.
Tremblay, 43, had been a customer at Citizens Bank for 12 years when she noticed a monthly fee on her and her husband's bank statement. She asked her spouse about it, and he replied that he assumed it was a standard charge that they had to pay. After all, it was there every month.
